TERMS AND CONDITIONS
If you book a clean with Crystal Cleaning Cyprus, you agree to our following Terms of Service. Crystal Cleaning Cyprus is a house and holiday let cleaning agency. The cleaners we refer are domestic workers. Crystal Cleaning takes pride in supplying reliable, experienced, honest and hard-working cleaners. If you have any questions regarding these terms, please email or call us and we will be happy to explain them in further detail.
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Products
The cleaners bring all their own products and equipment, if you require specific products you may supply these at the property.
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Fixed Prices
Holiday Rentals, Airbnb, Window Cleaning, Jet Washing, Sofa, Rugs, Mattress and Pool Maintenance are charged at a quoted / fixed price basis depending on size, time and amount of work required to complete the service
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Hourly Rates
Domestic cleans are charged at an hourly rate, The Home size is an example on how long it takes to clean the 95% of our homes, however, some homes require extra attention to provide a complete cleaning service, and actual cleaning time is charged at 30min intervals.
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The time limits for a standard cleaning of a property are based on the following assumptions of maximum cleaning time for a one person team. Crystal Cleaning has the right to have more than one cleaner on site to perform the clean in less time. Please note on same day turnovers this is the minimum time that must be allowed between guests.
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Home Size - Time Limit
1 bedroom - 2 hrs
2 bedrooms - 3 hrs
3 bedrooms - 4 hrs
4 bedrooms - 5 hrs
5+ bedrooms - 6 hrs
Cleans that exceed the time estimated are charged as follows
15mins - 40mins: Half the hourly rate
40min and over: Full hourly rate
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Satisfaction Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will coordinate a re-clean of the missed area/task for you at no charge. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. We do not do refunds, only recleans!
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Crystal Cleaning has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. Crystal Cleaning will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. For holiday rental/property managers, Crystal Cleaning is not responsible for loss of revenue from potential guests – we simply refer housekeepers to your home and help coordinate the cleaning service. We have no control over how you handle your guests.
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Appointment Arrival Time Windows
Please be advised that we provide arrival windows of 1 hour, such as between 8-9AM, 3-4PM, etc. Many things can affect our schedules, such as cancellations, lockouts etc. If the cleaner happens to be running late to your appointment, don’t worry we’ll contact you on their behalf as soon as possible and provided with a new expected time of arrival if you are waiting to provide entrance.
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Lifting
You are free to ask your cleaner to do whatever you need. However, please note our domestic workers will NOT agree to use tall ladders or move any heavy furniture. These types of activities put the workers in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like the cleaner to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.
Lock Outs
A €20 fee will be assessed in the event that the housekeeper arrives and is unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.
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Late Cancellations
Any appointment cancelled within 24 hours of the cleaning appointment will be subject to a €20 cancellation fee.
Changes To Requested Services
If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Crystal Cleaning by telephone. We’ll speak with the cleaner on your behalf, who may or may not agree to provide the additional services. The housekeeper is not required to agree to any changes to the service being provided.
Job Quotations
The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by Crystal Cleaning is an estimate only based on Crystal Cleaning’s experience, without inspection, and based on information provided by the Customer. If when the crew gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Crystal Cleaning (i.e. more bedrooms than originally reported, actually a deep clean or window clean as extra etc.), Crystal Cleaning will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
Payment Terms
The Customer agrees to pay the price quoted by Crystal Cleaning on the day of clean, unless otherwise agreed in advance with Crystal Cleaning or you hold an account with us.
If payment is not made or left at the premises an addition charge of €10 will be added for collection of money, if you hold an account with us payment is due upon receipt of your invoice, unpaid invoices will incur a 10% late payment fee if not settled with in 7 working days. Monies unpaid or outstanding after 30 days, Crystal Cleaning will seek to recover unpaid or outstanding monies by means of Dept recovery or via Legal action
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Termination
The Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. Crystal Cleaning may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement. All bedding will be returned within 72 hours of final clean upon all outstanding monies being paid.
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Customer Representations and Warranties
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; it is authorised to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
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